Building a UK Contact Centre team for travel scale-up LoveHolidays

How we helped LoveHolidays rapidly build a new UK Contact Centre Team, delivering 15 hires in 4 weeks with an average cost per hire of just £2500.

Background

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LoveHolidays is one of the UK’s fastest growing businesses, ranking #2 in the ‘Fast Track 100’ and #1 on the “Profit Track 100’ lists compiled by the Sunday Times.

Challenge

To meet increasing support requirements from its rapidly growing customer base, LoveHolidays needed to quickly scale their contact centre teams whilst retaining a high bar for talent.

Solution

Due to the business critical nature of this hiring project, a single point of contact was established between both sides to ensure rapid sharing of information and feedback, resulting in faster hiring.

Because of the short term nature of the project, it was mutually agreed that our hiring on demand solution would be the best fit. The enabled us to deploy multiple recruiters onto the project and quickly generate results.

Results

Hired By Startups immediately mobilised its resourcing team, increasing applications to an upcoming assessment centre within 8 hours and making hires within 48 hours. All 15 hires were made within the 4 week timeframe at an average cost per hire of just £2500.

Testimonials

“As one of the fastest growing businesses in the UK, when we needed to rapidly scale a number of our contact centre teams we wanted a recruiting partner we knew could match our speed and quality of hiring.

We turned to Hired By Startups as we’d seen real success in working with them on a number of other roles across our business.

Almost immediately we saw an increase in applications, quickly filling our assessment centres and within 48 hours we were making hires.

In addition to sourcing a large number of excellent candidates, Tom and his team at Hired By Startups were on hand at every stage to ensure the recruitment process ran smoothly.

I’d highly recommend any business quickly looking to scale their teams. “

Raphael Frascogna - Head of Talent Acquisition, LoveHolidays